WDC Obtains ISO 9001 Certification
Posted on May 11, 2004
The Israeli division of the Waldman Diamond Company (WDC) Group has received the coveted ISO 9001: 2000 certification for quality management in “Manufacturing and Trading Rough and Polished Diamonds.” This certification is part of the ISO 9000 set of standards for assessing quality management systems.
WDC, an Israel-based international diamond manufacturing and trading firm, sought ISO certification because, said CEO Alexander Waldman, the company recognized that diamond and jewelry customers are increasingly as quality conscious as those in any other line of business.
“Our buyers want to know up front that our business will meet their needs. ISO 9001: 2000 certification, which guarantees our customers that a certified quality management system is in place, demonstrates Waldman Diamonds’ commitment to quality and customer satisfaction,” said Waldman. “It’s all about enhancing our customers’ satisfaction and achieving consistency in our products and services. Last but not least, it’s also about improving internal processes in our company. “The bottom line is that by conforming to the standards of the ISO 9000:2000, and improving them internally, we are able to meet and exceed our customers’ expectations,” he added.
ISO stands for International Organization for Standardization. It is a Geneva-based organization of national standards institutes from 148 countries, which work in partnership with international organizations, governments, industries, businesses and consumer representatives. ISO defines itself as a bridge between the public and private sectors. Its mission is to promote the development of standardization in the world with a view to facilitating the international exchange of goods and services.
Waldman said that while ISO certification has not yet struck strong roots in the diamond, gem and jewelry industry, he nevertheless believes it was very important for his company to obtain it. “Extensive and peer reviewed research conducted over the last decade has indicated clearly that companies with ISO 9000-group certifications perform considerably better than their non-certified counterparts. As written in our company’s covenant, it is our mission to become the preferred diamond supplier.”